Our contract locating team has a passion for
quality and understands that this, along with our other guiding
principles and our highly skilled staff and management, are what
set us apart from our competition. URG’s main goal is to protect
customer facilities while maintaining the highest standards of
safety and integrity in the industry. In this regard, URG
management has implemented methods to insure that the highest
quality of work is consistently performed in the field. Each
month, our Field Supervisors and Quality Auditor perform
hundreds of quality audits of our work to recognize the
strengths and weaknesses of team members and also provide
insight on how to best encourage further growth and excellence
of our staff.
Why Contract Locating?
There are numerous
benefits to using a contract locating contractor.
customer service due to the reduction of service outages
caused by outside construction.
manpower being used for locating can be utilized in revenue
and increased recoupment lead to more money for system
expansion and customer growth.
overall system operation.
hours a day, 7 days a week
The URG Difference
There are a lot of companies that provide
underground facility locating service. What distinguishes URG is
our commitment to quality, real time access, customer service,
professionalism, and experience. At URG, we focus our attention
on not just marking a line, but also helping to prevent damages.
URG has invested in innovative technology
which allows unlimited access to work performed in the field in
real time. We are currently using the Digtrac Ticket Management
System which allows our customers to instantly check the status
of tickets, see what work was performed in the field, and once
completed, view photos of the marked facilities. This level of
transparency is unheard of in the industry and helps make our
relationships with our customers a true partnership.
Our relationships with
our customers and the service we provide to them are critical to
our success. We work closely with our customers to understand
their needs and expectations. We also have monthly meetings with
our customers to discuss any issues and review performance.
All of our employees
present a professional image by wearing company uniforms and
carrying company identification. Our company vehicles are all
newer vehicles with a company logo on both doors and all of our
vehicles are equipped with wireless laptop computers. Our
computers also allow our customers to supply us with their
prints in electronic format.
The URG contract locating team is composed of
damage prevention specialists that average over 6 years of
locating experience, resulting in valuable knowledge of utility
infrastructure and customer needs. Our management team of Field
Managers, Field Supervisors, and a dedicated Quality and Safety
Auditor, has over 60 years of combined field experience handling
multiple utilities in multiple states. We know and understand
the contract locating business.
Providing such a high
standard of service allows our customers to invest valuable
resources such as time and people, into revenue generating
operations rather than repairing damaged facilities. URG
consistently strives to earn a reputation as a recognized and
respected leader in the utility contracting industry. With an
ever growing number of service providers in the utility
contracting industry, maintaining customer satisfaction is the
key to continued success.